Frequently Asked Questions (FAQ)


What are your hours?

Monday - Friday: 7am-9pm
Saturday 9-5
Virtual appointments available all different times by appointment only.


Which insurance companies do you work with?

We accept BCBS, Aetna, Cigna, Select Health, Beacon, Galaxy, Wise, and EMI Health.
We also accept personal cash payments. Contact us for cash rate pricing.


What forms of payment do you accept?

Cash, Venmo, visa, Mastercard, discover, Flex spending cards, Health Savings Accounts, ecclesiastical pay.


Why see a therapist?

Going to a therapist can be a worthwhile growing and stabilizing experience. It can help when you have specific problems, relationship issues, or are feeling emotionally unwell. You can go to a therapist once, for a few months or embark on long-term therapy. All of the options are dependent on the individual and their goals.


Will therapy work for me?

The success of your therapy will largely depend on your commitment to your own process, as well as your readiness for change. Therapy involves being honest with yourself about patterns and behaviors, which can be an uncomfortable process. The relationship with your therapist is also an important factor in how effective it will be for you. It is important that you feel a positive connection with your clinician and that he/she is competent, safe, and cares about your therapeutic experience.


Crisis Phone Numbers

Emergency/life threatening call 911

National Suicide Prevention Hotline: 1-800-273- 8255

University of Utah’s Crisis Line: 1-800-587-3000 (UNI)

Domestic Violence Hotline: 1-800-799-SAFE


What if I need to cancel my appointment?

No problem, please give us 24 hours notice and we can accommodate you and reschedule you to what you need. If it’s less than 24 hours notice there will be a fee assessed.


What if I have paperwork that I need filled out by a therapist?

We do not fill out paperwork on a first appointment. It just depends on what the client is needing and this can be assessed throughout therapy between the therapist and client.


How do I contact Billing?

Our Billing Dept is :  Evergreen Billing Solutions.  They are a small family owned billing company that takes pride in their ability to care of my practice and my patients.  Brandy has been a CPC since 2010 and Hayden has been doing medical billing since 2016.
If you have questions regarding your bill or insurance payments please call them.
Office hours are M-F 9 am to 5 pm MST.
Hayden Cooper:  801-905-1972
Brandy Cooper: 801-905-1972 / 550-4294